mental health families and friends TAS would like to invite and urge families and friends and your loved ones that have engaged with any Statewide Mental Health Services to complete a Your Experience of Service & Carer Experience of Service Survey.
It is vital to hear the lived experiences of consumers and their families and friends to see where improvements need to be made, to ensure everyone is getting the support and care they need and deserve. A report outlining what services are performing well and in what areas is produced as a result of the surveys.
Both the YES and CES surveys were undertaken in February, but due to a lack of survey responses, it was difficult to draw conclusions. This is why we would like to encourage you to complete the survey, because it is your feedback that guides the improvements!
Here are some examples of the questions you will be asked:
All Mental Health Services have YES and CES surveys on hand. You can visit the service and ask for the survey or call the service up and ask for a survey to be mailed to you.
It is important to note that the surveys relate to the service handing them out. For example, the CES surveys at the RHH Mental Health Inpatient Unit relate to that service, the CES surveys at Roy Fagan Centre relate to RFC, and so on.
The survey closes on 29 October, but responses will be accepted up to one week past this date.