mental health families and friends TAS would like to invite and urge families and friends and your loved ones that have engaged with any Statewide Mental Health Services to complete a Your Experience of Service & Carer Experience of Service Survey.
It is vital to hear the lived experiences of consumers and their families and friends to see where improvements need to be made, to ensure everyone is getting the support and care they need and deserve. A report outlining what services are performing well and in what areas is produced as a result of the surveys.
Both the YES and CES surveys were undertaken in February, but due to a lack of survey responses, it was difficult to draw conclusions. This is why we would like to encourage you to complete the survey, because it is your feedback that guides the improvements!
Here are some examples of the questions you will be asked:
CES
YES
All Mental Health Services have YES and CES surveys on hand. You can visit the service and ask for the survey or call the service up and ask for a survey to be mailed to you.
It is important to note that the surveys relate to the service handing them out. For example, the CES surveys at the RHH Mental Health Inpatient Unit relate to that service, the CES surveys at Roy Fagan Centre relate to RFC, and so on.
The survey closes on 29 October, but responses will be accepted up to one week past this date.
Latest news

Position Vacant – MHFFTas Chief Executive Officer
We are recruiting. Mental Health Families and Friends Tasmania (MHFFTas) is the leading [...]
MHFFTas Annual General Meeting 2023
Tuesday 31st October - 4.45pm for a 5pm start Our Annual General Meeting [...]
Caring Voices E-News
August 2023 Welcome to the August edition of our MHFFTas Caring Voices E-News. [...]
MHFFTas CEO Communique
August 2023 Welcome to the August edition of our MHFFTas CEO Communique. We [...]
Recovery College – New Spring Timetable
If you or someone you know would like to enrol in any classes, [...]
NDIS – What We Have Heard Webinar
In the What we have heard report, the review panel identified 10 key [...]